We are deeply saddened to announce that the novel Coronavirus has reached our Paradise Island. The first case has been confirmed late Wednesday 18 March 2020 by the Prime Minister. As of today, ninety-four cases of COVID-19 have been recorded.

The Mauritian authorities have extended travel restrictions to the territory as follows:

- All foreign nationals will not be allowed entry to or transit through the Republic of Mauritius as from Thursday 19 March 2020, 20H00 GMT (00H00 local time), for a period of 14 days.

- All passengers, including Mauritian nationals and residents, will not be allowed entry to or transit through the Republic of Mauritius as from Sunday 22 March 2020, 20H00 GMT (00H00 local time), for a period of 14 days.

As such, we urge you to postpone your holidays with us until up to 1 year after your initial arrival date, under certain conditions. 

Should you still wish to cancel, you will be entitled to a full refund. However, due to large number of cancellation request we are receiving, your reimbursement will be delayed. 

Please contact us at [email protected] or on (+230) 403 53 08 and we will assist you in this process.

Please also note that no housekeeping service will be offered on our resorts.

For more information on travelling to Mauritius in the future, please consult your Ministry of Foreign Affairs. You may also visit the following websites:

Mauritius Tourism Promotion Authority (MTPA) Travel Alerts

International Air Transport Association (IATA) Travel Centre

 





Coronavirus Disease (COVID-19) FAQ

1. Postponing/Cancelling: 


a. Should I cancel my trip? / 
Will I be refunded if I cancel my holidays?

As of today, ninety-four cases of COVID-19 have been recorded. The Mauritian authorities have extended travel restrictions to the territory as follows:

- All foreign nationals will not be allowed entry to or transit through the Republic of Mauritius as from Thursday 19 March 2020, 20H00 GMT (00H00 local time), for a period of 14 days.

- All passengers, including Mauritian nationals and residents, will not be allowed entry to or transit through the Republic of Mauritius as from Sunday 22 March 2020, 20H00 GMT (00H00 local time), for a period of 14 days.

As such, we urge you to postpone your holidays with us until up to 1 year after your initial arrival date, under certain conditions. 

Should you still wish to cancel, you will be entitled to a full refund. However, due to large number of cancellation request we are receiving, your reimbursement will be delayed. 

Please contact us at [email protected] or on (+230) 403 53 08 and we will assist you in this process.

 


2. Travelling to/from Mauritius: 


a. Will I be able to enter Mauritius?

The Mauritian authorities have extended travel restrictions to the territory as follows:

- All foreign nationals will not be allowed entry to or transit through the Republic of Mauritius as from Thursday 19 March 2020, 20H00 GMT (00H00 local time), for a period of 14 days.

- All passengers, including Mauritian nationals and residents, will not be allowed entry to or transit through the Republic of Mauritius as from Sunday 22 March 2020, 20H00 GMT (00H00 local time), for a period of 14 days.

As such, we urge you to postpone your holidays with us until up to 1 year after your initial arrival date, under certain conditions. 

Should you still wish to cancel, you will be entitled to a full refund. However, due to large number of cancellation request we are receiving, your reimbursement will be delayed. 


b. In case of difficulties to return to my country (flight delays etc…), who covers the extra costs?

This will depend on your travel insurance policy. Please check with your insurance provider. 

 


3. Risks in Mauritius: 


a. Are there cases of COVID-19 in Mauritius? / Am I at risk of getting the disease in Mauritius? / How safe is it to travel to Mauritius?

As of today, ninety-four cases of COVID-19 have been recorded. The Mauritian authorities have put in place adequate confinement measures to prevent the spread of the disease. 

b. Are public activities/gatherings still allowed during this time in Mauritius?

No! The Mauritian authorities have issued strict orders for minimal movement and to stay at home.

c. If I’m infected while in Mauritius, what will happen?

The Mauritian authorities have put in place standard health and safety measures to treat patients having symptoms of COVID-19 infection.

d. If I’m infected while in Mauritius, does my insurance cover the cost?

Any medical treatment that you undergo while travelling is subject to your travel insurance policy. Please check with your insurance provider for details.

 

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